Without our knowledge or approval, we were signed up for an "Appliance Service Plan". Description of Work THIS COMPANY CAME OUT AND FIXED THE PILOT LIGHT IGNITION SWITCH ON MY FURNACE. Examples of gas piping which are not eligible for service include cast iron pipe, plastic pipe used in other than underground installations, or no gas shutoff valve located within three feet from a gas appliance. background-color: #0079c1; Description of Work We have a contract with Consumers Energy Appliance Service Plan for all of our appliances and they came out to fix one. Now called the plan to try and cancel my moms account because she had died. Consumers Energy reserves the right to use other than original equipment manufacturer parts and the choice of parts to be used is at our discretion. Quit scamming your customers Consumers. If youre at home and using energy during the weekday, the Standard plan typically offers the best daytime energy rate. Gold Plan coverage must be purchased for each Appliance Service Plan and any additional appliances that are currently covered under an existing Appliance Service Plan. To set-up a repair service estimate or replacement estimate call (313) 618-0647. Our most popular plan. I have been blessed to have a job that I have never thought of as "A JOB!". In your request, please include the following information: Copyright 2002-2022 Buckeye Partners, L.P. Notice of any price increase will be given to you at least 30 days prior to implementation. Green Options: 800-241-3368 or email us. they had to come out 4 times for each repair to get it done right. left in late afternoon. Appliances need to be taken care of. With nearly 1.3 million customers across the state, we know how important it is to look at the big picture for today and tomorrow. To set-up a repair service estimate or replacement estimate call (313) 618-0647. I WOULD RECOMMEND THEM TO ANYONE. NO OUT-OF-POCKET CHARGE FOR COVERED REPAIRS No service call charges. If youre interested in becoming a Qualifying Facility that sells energy to APS, complete and submit a Qualifying Facility Application. HVAC is a term in the construction industry that is not as understandable as some might think. Expect unbeatable quality and complete satisfaction, and a technician you can trust. color: #666; Eligible customers can log in to their account and use the rate plan comparison tool to compare. All rights reserved. The point of distinction that we have and is extremely important to customers, and very difficult for competitors to replicate; is our service quality. We will not be responsible for direct damages, consequential damages (indirect losses or injuries), including but not limited to damages to flooring incurred before or at the time of service, illness or injury caused by delays, failure to service, unavailability of parts, labor difficulties, and other conditions beyond our control. Phone number +1 800 477 5050. Minutes, RPAC session held September 23, 2022 In a time when it is getting difficult for companies, particularly service providers, to carve out points of comparisons from their competitors is the prices, location and service innovations that can be easily copied. He was very professional, and since the repair was covered by the plan, it cost me nothing. This review was chosen algorithmically as the most valued customer feedback. Thermostats need to be Wi-Fi enabled to qualify for a rebate. No parts or labor charges. If Consumers Energy terminates its Appliance Service Plans you will receive a pro-rata refund of any pre-paid amounts. Call us today for Virtual Sales Call! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I asked if Consumer Energy had established time limit for the response time of their vendors. I am so glad I had some friends recommend this program to me. Honest Appliance Service & Repair accepts credit cards. Scammers try to trick you into giving them your personal information. Time of Use plans: Apply online Plug-in Electric Vehicle plans: 877-904-9246 or email us Green Options: 800-241-3368 or email us Hi this is Linda honest Appliance 602-814-6500 on this we will not be able to help you on that and I'm not too sure who you can call. Website. However, Consumers Energy reserves the right to schedule heating tune-ups/safety checks and central air conditioning tune-ups at our discretion as workload and weather conditions permit. Call: 1-800-422-2825. M-F, 8 a.m. - 5 p.m. All equipment covered by Gold Plan must be in good operating condition, fully functional and free of pre-existing conditions at the time you enroll in the Gold Plan to be eligible for the cash allowance. I am still being billed for the plan. I never had to pay out a cent for the repairs, and they were helpful and professional throughout. Prior to servicing any gas piping, Consumers Energy reserves the right to inspect the gas piping and to restrict certain types of piping from eligibility due to unavailability of parts and/or inaccessible lines. This will surely increase the credibility of your complaint. Email Us, Contact us from outside the United States. M-F, 8 a.m. - 4:30 p.m. In the event that covered electronics or appliances are damaged by a power surge, call us and you'll be reimbursed for the full replacement value of the items (up to $4,000). COVERED SERVICE PARTS Consumers Energy Appliance Service Plans coverage includes service calls, labor, and all parts not excluded under the Terms and Conditions on the items you have covered under your Plan and subject to the following two limitations; Central Air Conditioner (Up to 5 Tons): Refrigerant Charging (once per year limit up to 5 lbs), Gas Fireplace: Relay Controls must be accessible. For suggestions to find the best web browser for you Once a Cash Allowance has been paid on a covered appliance, the covered appliance will not be eligible for coverage under the Appliance Service Plan until a receipt showing purchase of a new appliance is provided to the Company. Running your air conditioner or appliances during the day wont be charged at a higher rate. I highly recommend this program!! Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Enter a zip code and get matched to businesses near you. Description of Work bad experience. Recommended If You're Home During the Day: Standard Plan. For me the meaning is simple; it involves providing a healthy, safe, comfortable and efficient living environment for you and your family. With that being said, this industry has allowed me the opportunity to have a positive influence in people's lives which provides a great deal of satisfaction. THIS COMPANY WAS VERY EFFICIENT AND PROFESSIONAL. We called in with multiple waits. We did not sign or return it. BUDGET-FRIENDLY MONTHLY PAYMENT Included on your monthly DTE Energy bill. 4000 Clay Ave. SW, Michigan United States. They are efficient and friendly. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. There's currently 4 outstanding HVAC specialists working for us. P.O. I can't believe as company as big as Consumers Energy has to stoop to such low tactics to enroll people. consumers energy appliance insurance, consumers energy, total appliance service plan consumers energy, consumers energy insurance plan, consumer power appliance service plan, consumers energy appliance protection plan, consumer energy appliance repair plan, consumers energy gold protection plan snow, hail, icy rain floods, carbon that current Called Consumers Energy to have the gas/electric put in our name. What days are Honest Appliance Service & Repair open? Consumers Energy Appliance Service Plan is open: Consumers Energy Appliance Service Plan accepts the following forms of payment: Check, Visa, PayPal. In this particular instance my washing machine was not draining completely after each load. Not to mention how rude she was which in turn made me angry! I have been charged since 2016 not even knowing it was on my bill for a kitchen plan and oh shame on me for not looking on my bill. Contact them to schedule restoration and cleanup of yards, lawns, driveways, sidewalks and roads affected by our work. They come right out, they are very good. He made arrangements to respond to my home the next morning and was prompt. 4200 Westheimer Road, Suite 975, Houston, Texas 77027, For calls originating from the Continental U.S. or Puerto Rico 1-877-774-9673, For calls originating from the Bahamas 1-800-501-6379, For calls originating from St. Lucia 1-704-526-1180, For talent acquisition/recruiting related questions, email [emailprotected], For verifications of employment, please visit www.theworknumber.com, Select Im a Verifier & Provide our Employer Code: 28929, Call 1-800-331-4115 and follow our Emergency Procedures. is now leak free and I'm highly satisfied with the overall work and price. Problem was fan timer control- board. height: 50px; We're currently experiencing system issues which may result in website slowness. Ready to Change? would not recommend anyone wasting money on this service plan. Consumers Energy shall not be deemed to have breached any provision of this contract as a result of any delay, failure in performance or interruption of performance resulting directly or indirectly from acts of God, strikes or other labor disputes, fires, inclement weather, or any other circumstances beyond Consumers Energys reasonable control. Templin Heating & Cooling LLC, is a Michigan Heating, Cooling, Service, Water heater, Replacement and maintenance Company located in Metropolitan Detroit. Please contact: Electric Customer Choice/Retail Open Access If an appliance problem occurs, our hotline is available 24x7x365. In the event of any such delay, failure or interruption that results in the deprivation of use of a covered item for more than 10 days, the contract shall be extended for the period of such deprivation of use without cost to you. Log in or create an account to get started. your browser. Foundation We're sorry for any inconvenience and ask that you try again later today. All Rights Reserved | Powered by CLEAResult Notwithstanding any provision in these Terms and Conditions to the contrary, Consumers Energy may in its sole discretion, upon 30 days written notice, modify these Terms and Conditions or terminate its Appliance Service Plans, in whole or in part, including this contract. Category. your browser. Consumers Energy 124 complaints 23 resolved 101 unresolved File a complaint to Consumers Energy Consumers Energy contacts (added by reviewer) Phone number +1 800 477 5050 Address 4000 Clay Ave. SW, Michigan United States Website www.consumersenergy.com Category Utility Services View full information Most discussed complaints 1 ADVERTISIMENT M-F, 8 a.m. - 4 p.m. All equipment must meet manufacturers installation specifications, all applicable codes and be reasonably clean and safely accessible at the time service is performed. Utility Services. In the event that you choose to alter your plan in any way your 12 month contract will start over. Green Generation This contract does not cover removal, reconstruction or cleaning of walls, floors, ceilings, cabinets and countertops or areas surrounding appliances. font-size: 30px; Explore the plan options to find the one that works best for your individual needs. Explore how we are developing innovative solutions to make a positive impact today and for future generations. Presentation The serviceman was here the next morning and called to let me know he was on his way. } Yes, Consumers Energy Appliance Service Plan offers emergency services. service tech came out promptly enough. Recommended for the Green Champion: A Green Energy Program. Consumers Energy is not responsible for appliance/equipment replacement cost despite good faith efforts to repair. I have been blessed to have a job that I have never thought of as "A JOB!". Interior Natural Gas Line Service: The service covers parts and labor costs for repairs of leaks to completely exposed interior gas pipes or connectors resulting from defects in workmanship and/or materials or damage due to normal wear and tear, up to a limit of $2000 per service call. In addition, each plan offers a variety of ways to save on your energy bill. We received a form in the mail to sign and return indicating our acceptance of the plan. As of October 2022, Eligo's natural gas rate billed to me is $14.49 per mcf, which is 290% higher than what Eligo charged me in September 2022, and 234% more than what CE charges its customers = $6.18 per mcf. Pro Services did not keep the appointment, I called Consumer's back, was given Pro Services's number, and I called them myself. Our great green options help you to help the environment. Look for the ENERGY STAR logo when purchasing to ensure the product qualifies for a rebate. Tune-ups are not a covered service under a base service agreement. Is your company interested in supporting a reliable energy source for customers? They went through a week long process and called back saying that it has been approved. The following terms and conditions supplement (are in addition to) those terms and conditions applicable to your Appliance Service Plan. Gold Coverage is available to Appliance Service Plan customers after 90 days of enrollment. Honest Appliance Service & Repair is open Mon, Tue, Wed, Thu, Fri, Sat. ECOBEE 3 LITE WI-FI THERMOSTAT MODEL: EB-STATE3LT-02 Price: $179 Featured Product GOOGLE NEST THERMOSTAT MODEL: GA02083-US Your price: $129 $Free with Smart Thermostat Program Enrollment! cancelled the plan and they kept billing us. THEY GOT THE JOB DONE QUICKLY. All rights reserved. We didn't have to pay anything when they came out because we had a contract, it is kind of like a warranty. Call 001-1-517-768-3092. They don't do service on washing machines on weekends, which is understandable but kind of bummed me out since we have a big family. Furnace and Central Air Conditioner wireless thermostats will be replaced with a similar wireless thermostat, such wireless thermostat shall be at the discretion of Consumers Energy. Ran the machine again and presto!, case solved. We are passionate about the quality and expertise of our work every day and feel that our services are invaluable. Have been paying for appliance plan for over a yearwasher and dryer needed repair and then told it was not coveredcan't seem to cancel the plantotal hoax. Enroll and receive a $25 gift card and bill credits. It is a regular part of their business and they send out people to fix your appliances, and they will keep coming out until it is fixed. He started the leaking and said it was not repairable. I have been paying my monthly gas and electric bill, but have not sent the money in for the "Appliance Plan". Our billing policy is to collect upon completion. I was told that the information had been forwarded. (M-F, 7 a.m. - 6 p.m. & Sat, 8 a.m. - 2 p.m.). Our plans cover all major appliances, gas line protection, surge protection, and more. Recommended for the Flexible, Frugal Family: a Peak Power Savers Plan. In the last two years They have made repairs to my refrigerator and furnace. Last year I had similarly positive experiences with their repairs of my refrigerator. If you don't want to pick up old appliances simply don't do it! Track your history, and understand how you use energy, Your price: $129 $Free with Smart Thermostat Program Enrollment! THEY ARE VERY PROMPT. Description of Work Fixed my four year old washing machine quickly. } If you pay monthly, future monthly payment obligations will cease at termination. came out for two separate repairs. Reminder: Time-of-Use Hours Have Changed Consumers Energy - Appliance service plan. font-size: 18px; It's covered under the insurance. I could of called business next door and they would of been out in half hour. Consumers Energy will not be responsible for damages caused by delays, failure of service, unavailability of parts, labor difficulties or other conditions beyond the control of Consumers Energy. The installment price quoted is a monthly rate paid for 12 consecutive months. 21 reviews of Honest Appliance Service & Repair "Anthony of honest appliance service repair responded to my after hours inquiry about a refridgerator repair quickly. Together, we can keep it that way. Finally, after one and a half weeks, the repair was done in 10 minutes. While technically I could have saved up the monthly fee and paid for the repairs, I know very few people who actually do, and a few hundred dollars at the wrong moment would have really thrown me off financially. Services are invaluable signed up for an `` Appliance plan '' materials from this website may be,! Source for customers efforts to repair been forwarded 's currently 4 outstanding hvac specialists working for us had... To your Appliance Service plan may result in website slowness please contact: Electric Choice/Retail. Lawns, driveways, sidewalks and roads affected by our work every and... We are developing innovative solutions to make a positive impact today and for future generations event you. Are not a covered Service under a base Service agreement the PILOT LIGHT IGNITION SWITCH my... My moms account because she had died account because she had died refund... Year old washing machine quickly. tune-ups are not a covered Service under a Service... # 666 ; Eligible customers can log in to their account and use the rate plan tool! You can trust of any pre-paid amounts, posted, transmitted, distributed! Acceptance of the plan Explore the plan, it is kind of like warranty... 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