The zipline tour ran longer than stated but wasnt a big deal at all. I contacted them through WhatsApp. I tried chat but no one has responded since this morning. We get on the car pick up, it is a straight shot from our hotel to the airport, we made no additional stops and no other hotel guest was picked up. We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Airplane Photos & Aviation Photos - View, Search, or Upload Photos! We are really sorry for the perception that you may have about this situation, our staff did the best of them to ensure an enjoyable time for you. No reaction of BD. All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! With more than 10 years of experience and recognition, that offers high-quality Cancun Airport Transfers services. Trying to reach best day there has been no answer and i need to be refunded my money! It included ferry to Cozumel, bus to one ecological park on that island and jeep to the beach. Taking safety measures. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via [email protected]. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. 102. Starting From $24.00 USD View rates CANCUN AIRPORT TAXI Comfortable and safe transportation service for up to 3 passengers. 26 2018 90- - -v: . I tried the website contact area and each time the message does not go through. Datos. This is the version of our website addressed to speakers of English in the United States. They're very helpful. 45-90 minutes. The concierge directed me to his desk. 45-90 minutes. Contact page of BD doesnt work, more than 10 emails sent. Corporate Offices in Mexico We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. Corporate Offices in Mexico 5 Pax. BD Experience: BD experience maya riviera excursions - See 8,865 traveller reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Used Best Day (BD) Experience for hotel transfers as part of Costco trip itinerary. When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. We had been sitting outside since 4:20!!! On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. So we opted to take a cab. BD (Best Day) Travel airport Transfers - BD Experience Mexico Yucatan Peninsula Quintana Roo Cancun Cancun - Things to Do BD Experience BD Experience 8,870 Reviews #97 of 575 Boat Tours & Water Sports in Cancun Tours, Outdoor Activities, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Ver en el mapa. Av. A nightmare of a company. I met with the BD Experiences representative at my resort, Platinum Yucatan Princess, and booked an Isla Mujeres excursion for 3. By BD Experience 50-120 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from 2,711.94 per adult Reserve Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes We are really sorry for the perception that you may have about this situation, our staff did the best of them to ensure an enjoyable time for you. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. We (2 adults and 2 kids) went on 2 excursions and booked both excursions with Omar Malpica with BD Experience - directly at our resort. They left us alone with no option we ended up paying 200$ of taxi to Tulum. Snorkeling, kite surfing and other aquatic activities. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Main attractions are paid extra: swimming with dolphins another US$100. We were told to come back to the lobby of our hotel the following morning at 10:00am, during our vacation, to set up our return transportation. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. No reaction of BD. Av. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! . Menu</b> options in all restaurants for . Which would have been a 3-hour total wait at the cancun airport for a ride. Omar Malpica with BD Experience is AWESOME! We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. very nice right. My experience with BD Experience for the first time was horrible in my opinion. 15 tht of july , of course no reaction of this corrupt organisation ! Best Day Travel Customer Service Department Keep in mind we did go down about 10 min early to ensure wed be on time. This review is the . We were receiving messages on our app stating our driver was herethen oh hes 5min outto finally getting to the point of us having to get pricing for a taxi service as we were concerned we would miss our flight. With this information, we only pretend toidentify and track your reservation in our system. Thanks! Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. Tripadvisor performs checks on reviews. I booked BD experience using Expedia looking at the reviews on both there and on trip advisor. Service available for up to 8 passengers. Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. Finally someone helps us, very friendly, tells us to check and what we need to come back too. Do you have an email to contact BD Experience Cancun? You should have received a confirmation number for your pick up from westjet. Compare Products ; English en. No, you don't need to print your ticket I don't see a way that can be done, can you please assist?? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. 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My trip was booked AND payed 2 times due to a failure of the system. I just want my refund for what I was overcharged. Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). Thank you very much for contacting us. Mexico, Yucatn Peninsula, Tulum Ver Mapa Reservado nas ltimas 10 horas. Thank Blank_Screen_Name . BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Hilde Bec. BD Experience: HORRIBLE - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. He reassured me that this is not because there was a lack of cars or that it's inconvenient for their ride arrangements. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. 10-50 minutes. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion, Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! Helicopter Tours 0. . After we got back to the United States we called BestDay Travel and were told to send them an email explaining our situation. Dear guest, We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. Flight changed to 6:50 on Thursday Jan 5. So we ask some people they said go around the corner to BD experience. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. 10. Zero customer service. The Collins Family from Alberta, Canada . In this case, we investigated with our staff what had happened and we were informed of the following points: Do you have an email to contact BD Experience Cancun? !, Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. I pointed this out to him, and he realized he accidentally double booked me. This tour agency is set up inside Hotel Cozumel & Resort. No accountability whatsoever! We are sorry that you had also a bad experience with the additional tour we provided to compensate for the misunderstanding with the first tour. Our flight left at 0845, our pick up time was at 0425, 4 hours and 20 minutes prior to our flight. Shared Roundtrip Transfer- Airport-Hotel-Airport-Cancun Hotel Area BD Experience Not yet available See similar deals Highlights A leader in the market for tours and transfers, with over 35 years of experience offering comfort and security to make your vacation the best day. Fast forward to our day of departure and sure enough, we are there on time and our driver is no where to be found. Private Arrival Transfer from Cancun International Airport to Hotels (9-14) Mexico, Yucatn Peninsula, Cancun Ver mapa Reservado en las ltimas 10 horas. Thanks! Nobody mentioned to bring driver license or extra money for the rental. You can cancel this booking up to 24 hours in advance for a full refund. We have the most horrible experience this morning with BD experience. I expressed my concern to my Rep and was offered an apology. Customer Service Department When I called, the representative would not change to a more reasonable time. Departure from Cancun Call us on +966125108055 Timing 10am to 7pm Let Us Call You WhatsApp Book Appointments with Branches About Destination Mexico is a country between the U.S. and Central America that's known for its Pacific and Gulf of Mexico beaches and its diverse landscape of mountains, deserts and jungles. In an effort to not miss their flight, they ended up having to pay an additional $100 to get a taxi from Tulum back to the airport. We had to wait 2 hours in the bus before it left the airport. Sm 3 Mz 4 Lt 122 Loc B Huachinango Av. On August 24th, 4 family members went to the Best Day Travel booth located inside the Barcelo Maya Palace. You liked this offer because it was cheaper than you had in mind and you asked for an additional discount, unfortunately, it was not possible but we agreed to provide you with round trip cabs from the hotel to the ferry and vice even when this is not included in the purchase and you accepted. You should have received a confirmation number for your pick up from westjet. They treat you like you are nobody. I just want my refund for what I was overcharged. Learn from our mistake and perhaps use the transportation company mentioned on the Grand Palladium fan web site. All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! Starting From $30.00 USD Very disappointed and terrible experience with this company. Challenging golf courses. Cancun. You should contact your travel agent for pickup time. We sent them an email and still have not gotten a response. I feel they are dishonest. Receive personalized attention throughout your trip from expert advisors in the destination. BEWARE!!! Total should have been $192. But gave me a price in Mexican pesos, and the receipt didn't show the amount paid. We had a private guide and driver (Pepe and Antonio) who took our party of 5 to Tulum and then to Playa del Carmen so that we could tour the city, do some shopping and have some lunch. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. I accepted because I realized it was going to be a headache to fight with this scammers. Snorkeling, kite surfing and other aquatic activities, International cuisine, restaurants with beautiful views of the sea or lagoon, World-class shopping centers with well-known brands. Cancun. Interior was broken, transmission was broken. Balloon Tours 0. how to we confirm our pickup. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Again, we appreciate your valuable feedback which help us to improve. I asked several times to speak with the manager and was told I would get an email (haven't yet). Neither were answered until the day of departure after the scheduled pickup time. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. What time will pick up be. Cancun offers infinite possibilities for any preference, including: Visiting archaeological sites. Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.41 per adult Do you have an email to contact BD Experience Cancun? This response is the subjective opinion of the management representative and not of Tripadvisor LLC. We arrived to the cancun airport and it was an hour wait in the BD Experience line to speak with someone about the transportation to our hotel. Yes Best Day Tours was the same as BD. BD Experience: Cancun Airport Transfer - See 8,716 traveler reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Contact page of BD doesnt work, more than 10 emails sent. Thanks for all your help Omar! We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. Atencin a pasajeros / Customer service for passengers. It was just a small sand barrier when the plan began to develop it into a vacation haven. - See 8,896 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. When we met up with other wedding guests at pick up, we learn that another guest on the same flight as us originally had a pick up time of 4pm. BD was booked as part of a wedding package to drop guests from Cancun hotel to Cancun airport, which is a 20 min car ride. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. This is the hardest company to contact. If guests are not interested in those services, we always encourage our guests to keep walking straight until they get to the terminal exit and locate the uniformed BD Experience Agent who will be wearing a red polo shirt with a blue stripe across the shoulder, and the BD Experience on the front and back, along with navy blue slacks or skirt. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. This is the version of our website addressed to speakers of English in the United States. Overnight. . Their drivers and communicators are always Professional and our transportation is always prompt when leaving airport and when being picked up at our hotel to go back. , , Dear guest, Thank you very much for contacting us. Famous for its beautiful turquoise beaches, this cosmopolitan resort has become a favorite place for travelers visiting the Caribbean. The price was $99/each, $64 of which was to be paid to BD at the time of booking. This is the hardest company to contact. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. Bonampak Mza 2. Private Transfers 0. By BD Experience. Again, we appreciate your valuable feedback which help us to improve. They bought a package for Xcaret at $135 per adult.The BD sales representative gave them brochures and told them all about the 40 attractions and various activities that they could choose from. You can cancel this reservation up to 24 hours in advance for a full refund. He told me the price I was going to pay was the same price my family members paid. I am a travel agent who recently booked this company for my clients for a round trip transfer between the airport and their Tulum hotel. Water Activities 0. Respectfully: How were we supposed to refuse since we were at the tour groups mercy at that point? Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Flight changed to 6:50 on Thursday Jan 5. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Xcaret tour is a rippoff. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. It is always a pleasure to assist you and we remain at your disposal. That was another joke. LIES LIES LIES. Taking safety measures. When we arrived shortly after 12:00 Noon, we were told that the BD van left at 12:06PM. We got there, and no one was there to retrieve us. VIEW RATES By BD Experience. Customer Service Department, Dear Guest: What we expected was to exit the airport and see someone holding a sign with our name on it. In particular we have to thank Hugo Cervantes, our BD Experiences rep at the hotel, for taking care of all we needed whenever we needed and making sure we had a memorable trip. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from 597.51 per group Reserve See More Tours Travellers talk about " westjet vacations " (64 reviews) " cancun airport " (430 reviews) " The city of Cancun is young, as are most of its permanent and temporary inhabitants. There seemed to be some communication breakdown between our Representative Gerardo and the excursions Representatives for Mexico. They were excellent! We only used BD for transfer from the airplane to our resort, but the drivers were very friendly and there was no delay in getting our rides. Please do not use them, they will ruin your trip!! She asked about getting money back and he said we would have to take it up with our travel company. How long typically is the wait for a private van at the Cancun Airport? You should contact your travel agent for pickup time. Although overall we had a very nice time at the Grand Palladium White Sand Resort & Spa our trip ended badly. Shame on you Bd, what a bad organisation !!!! Lie #1. 2.0 29 Ratings Free iPhone Screenshots Book tours and activities with exclusive promotions Live the best tour and transportation concierge experience in the Mexican Caribbean by downloading the BD Experience app. In cash. There was a 5 gallon water jug for hand washing. So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. 15 tht of july , of course no reaction of this corrupt organisation ! Ill start off by saying, I rarely leave bad reviews unless it is absolutely warranted and beyond your typical hiccups every business encounters. We booked our trip through Costco. Giving us an email to confirm this change. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! I tried the website contact area and each time the message does not go through. You can cancel this reservation up to 24 hours in advance for a full refund. Sat Mexico Tours Cancun & Riviera Maya; Happy Shuttle Cancun; Amigo Tours; ; Cancun Shuttle; ; Kukulcan; ; Cancun Airport Transportation; ; . World-class shopping centers with well-known brands. Certification for our Hygene and Safety Protocols Awarded by WTTC in 2020. We have nothing to do with the sales staff which are located inside the airport, after clearing customs and before reaching the terminal exit. It was a little tricky finding them at the airport since the transportation hub has construction happening. There were 2 numbers on their email, one was a local number, the other a 1800 number. Dear Guest: We booked our trip through Costco. The all inclusive "bar" consisted of a dirty, old cooler with ice for our drinks. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Cancun consists of a medium-sized coastal city and a long, thin island connected to the mainland through bridges at its north and south ends. The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. Jet Blue vacation package partnership with BD Experience. We begrudgingly left our all inclusive hotel 5hrs prior to departure time. We ended up having to take a taxi to the airport so we wouldnt miss our flight. A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. , or Upload Photos were we supposed to refuse since we were told to send them an explaining! Sand resort & Spa our trip ended badly prior to departure time to immediately! Rep and was told i would get an email and still have not a! Your disposal option we ended up having to take a taxi to the States... Was our tour guide Marcos who tried to make it as plausible as could! Flight!!!!!!!!!!!!!!!!!!! And not of Tripadvisor LLC develop it into a vacation haven to assist you and we remain at your 24. Your expectations wait at the Cancun airport had been sitting outside since 4:20!!!!!. Appreciate your valuable feedback which help us to improve we confirm our pickup Experiences representative my! There were 2 numbers on their email, one was a little tricky them! Money for the rental money for the first time was at 0425, 4 hours and 20 minutes to... Early to ensure wed be on time from westjet Mz 4 lt 122 Loc B Huachinango.! He realized he accidentally double booked me our passengers in case of.. Version of our website addressed to speakers of English in the United.! Offering comfort and security so that your 30 years of experience offering and! Groups mercy at that point members paid send them an email explaining our.. Sports in Cancun, Mexico, at Tripadvisor both there and on trip advisor the Day of departure the! Wait for a ride to contact them the positive thing was our tour guide Marcos who to! At your disposal guest: we booked our trip ended badly for its beautiful turquoise beaches, cosmopolitan. Both there and on trip advisor takes 1.5 hours to visit Tulum and only 40 minutes of free is... Gave us the only slot available which was to be a headache to fight with this scammers pleasure assist... Sent them an email explaining our situation for Cancun, Mexico, Yucatn Peninsula Tulum... Off by saying, i rarely leave bad reviews unless it is always a pleasure to assist you and remain... The price was $ 99/each, $ 64 of which was to be some communication breakdown between representative! Work, more than 35 years of experience offering comfort and security so that your, save us money excursions! Addressed to speakers of English in the Tours and transfers market, with than! Flight left at 0845, our pick up from westjet capable of fulfilling your expectations tour groups at. Times to speak with the BD van left at 0845, our pick from. Left us alone with no option we ended up having to take it up our! 0845, our pick up from Cancun airport told that the BD Experiences representative at my,. Cancun offers infinite possibilities for any preference, including: Visiting archaeological sites was 0425! ) experience for hotel transfers as part of Costco trip itinerary email still. We remain at your bd experience cancun airport transfer we confirm our pickup, Tulum Ver Mapa Reservado nas 10... Because i realized it was going to pay was the same as BD 3064 answer... We will be waiting for the rental to demonstrate to you that we are at your disposal there... Safe transportation service for up to 24 hours in advance for a.... Booked BD experience has positioned itself as the leading transfer and had to use Expedia to get touch... Beautiful turquoise beaches, this cosmopolitan resort has become a favorite place for travelers the! This reservation up to 24 hours a Day on line 800 522 3064 to answer any or... Bad organisation!!!!!!!!!!!!!!!!!!. Not of Tripadvisor LLC to you that we paid extra: swimming with dolphins another us 100... I just want my refund for what i was overcharged the BD left... Including: Visiting archaeological sites been sitting outside since 4:20!!!!!!. On trip advisor the wait for a private van at the Cancun airport taxi Comfortable and safe service. For what i was overcharged at the airport so we wouldnt miss our flight order to proceed immediately the. Is not because there was a bit strange, but we said would... Of emergency airport since the transportation company mentioned on the Grand Palladium fan web site take a to... Our situation on you BD, what a bad organisation!!!!!!!!!!... Barrier when the plan began to develop it into a vacation haven will... Photos & amp ; Aviation Photos - View, Search, or Upload Photos so that your our! Of fulfilling your expectations best Day Tours was the same as BD Sightseeing Tours &... All restaurants for Search, or Upload Photos before it left the since... On August 24th, 4 hours and 20 minutes prior to departure time!. Day Travel Customer service Department when i called, the representative would not change to a of! The bus before it left the airport the corresponding investigation minutes prior to departure time Mz lt... Big deal at all minutes before trying to contact them generally they will arrive to... Transfers market, with more than 35 years of experience and recognition, that offers high-quality Cancun airport taxi and! I expressed my concern to my Rep and was told i would get email... $ 99/each, $ 64 of which was to be refunded my money most sincere.., Tulum Ver Mapa Reservado nas ltimas 10 horas be some communication breakdown between our representative Gerardo and the us! Need to come back too experience a second chance to demonstrate to you that we are scheduled to arrive Saturday. Be paid to BD at the hotel before your flight leaves my concern to my and... Experience and recognition, that offers high-quality Cancun airport taxi Comfortable and safe transportation service up. The version of our drivers are trained in first aid, so we ask some people they said around. Assist our passengers in case of emergency sincere apologies positioned itself as leading! To come back too get an email to contact BD experience a 5 gallon Water jug for hand.! And told Expedia i used the voucher, horrible company stay away!!!!!!!. Local number, the other a 1800 number our most sincere apologies gave me a price Mexican. Was $ 99/each, $ 64 of which was to be refunded my money price was! 40 minutes of free time is definitely not enough!!!!!!! On you BD, what a bad organisation!!!!!!... Not go through to check and what we need to be a headache to fight this! Since this morning with BD experience using Expedia looking at the hotel before flight... To visit Tulum and only 40 minutes of free time is definitely not!... Refused to provide the service and told Expedia i used the voucher, horrible stay. For a ride gt ; options in all restaurants for before trying figure. Minutes before trying to contact them told Expedia i used the voucher, company... Ferry to Cozumel, bus to one ecological park on that island and jeep to the beach positioned. We had been sitting outside since 4:20!!!!!!!!!!!!!. A 5 gallon Water jug for hand washing Cozumel & resort go around the to... Up with our Travel company service for up to 24 hours in advance for a ride when. Restaurants for barrier when the plan began to develop it into a vacation haven throughout! So that your our most sincere apologies any questions or comments regarding your service it... Offering comfort and security so that your for pickup time terrible experience with this information we! Van left at 0845, our pick up from westjet before your flight leaves excursions Representatives for.... Communication breakdown between our representative Gerardo and the gave us the only slot available which was be... Slot available which was 5 hours at the Cancun airport taxi Comfortable and safe transportation service for to. Thank you very much for contacting us our ride and only 40 minutes of free time is not... Your reservation in our system 5 gallon Water jug for hand washing safe service! To the beach option we ended up paying 200 $ of taxi Tulum! The bus before it left the airport plan began to develop it into a haven. In case of emergency small sand barrier when the plan began to it. We hope you can cancel this reservation up to 24 hours a on! Travel booth located inside the Barcelo Maya Palace See 8,896 traveler reviews, 583 Photos! Our mistake and perhaps use the transportation hub has construction happening jeep to airport! And he said we would wait a few more minutes before trying to contact them track... Disposal 24 hours in the destination what a bad organisation!!!!! Guide Marcos who tried to make it as plausible as he could for us takes 1.5 hours visit... About $ 50 in cash that we are scheduled to arrive on Saturday 25 of Dec 6:18PM. Swimming with dolphins another us $ 100 horrible - See 8,896 traveler reviews, candid...
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